Mystery Tug
Free shipping over $75 for all US based orders. See below for production times.
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Mystery Tug
Description
Mystery Tug
Surprise your pup and yourself with a MYSTERY TUG TOY!
You'll receive either an Element or Dyno tug with your choice of ball size. 🍀
Available at Bolder K9!
Additional Information
| Ball Size |
2" Durable Foam (small dogs + puppies), 2.5" Rubber (medium dogs), 2.75" Durable Foam (medium/large dogs), 3.5" Durable Foam (extra large dogs), Foam Bumper (medium/large dogs) |
|---|
Return Policies
We're dedicated and committed to our craft, as well as our customer service.
You can cancel your order within 24 hours of placement without additional charges, as long as the order has not been made, packaged or shipped. After 24 hours, we do not accept cancellations. If you believe you have extenuating circumstances, please contact us as soon as possible at info@bolderk9.com.
We do not offer refunds or free replacements for accidental damage such as chewing or wear and tear. We do offer replacements for any defects to materials. We do offer exchanges on our harnesses.
PRODUCTION TIMELINES
Every order is handcrafted to order in Washington. Timelines vary depending on complexity and customization.
Find the Right Gear
SIZE & FIT
Not Sure What Size Is Right?
From collars and leashes to tug toys, our sizing guides help you choose the right fit the first time.
Frequently Asked Questions
Everything you need to know about our handmade BioThane® gear, production timelines, shipping, care, sizing, and custom orders.
How do I care for my BioThane® gear? +
BioThane® is waterproof, odor-resistant, and easy to maintain. Most dirt wipes off with warm water and mild soap. For heavier messes, soak in diluted oxiclean (unscented), then rinse and dry thoroughly. We recommend avoiding prolonged exposure to strong DEET-based insect repellents, which may affect the coating over time.
What if my dog chews through an item? +
Our gear is designed for durability, but no product is chew-proof. Damage caused by chewing is not covered under warranty. If something happens unexpectedly, reach out — we’re always happy to review the situation and see what options may be available.
What is considered normal wear and tear? +
Normal wear includes cosmetic signs of use such as minor scuffs, scratches, fading, or coating wear on hardware over time. Black hardware may naturally show silver underneath with regular use — this is expected and cosmetic only. Wear from chewing, misuse, improper storage, or unsafe restraint is not covered.
How much is shipping and how long will my order take? +
Our production time for most orders is 2-3 weeks unless otherwise specified. Once shipped, delivery typically takes 1–5 business days depending on location. Shipping rates are calculated at checkout, with free shipping available on orders over $75. Need it sooner? We also offer expedited processing options when available.
How are your products packaged? +
Orders are packaged simply and intentionally to protect your gear while minimizing waste. We focus on practical packaging that gets your order safely to you — nothing excessive.
Do you offer returns or exchanges? +
Because most items are handmade to order, we generally do not accept returns on custom gear. If there is a sizing issue, please contact us — we’ll always do our best to help find a solution. If there is an issue with workmanship or a mistake on our end, we’ll make it right.
Can I cancel my order? +
Orders may be canceled within 24 hours of purchase. After that, production may already be underway and cancellations are no longer guaranteed.
Do you offer wholesale pricing? +
Yes. We work with select retailers, trainers, and partners who align with our brand and values. Contact us for more information about wholesale opportunities.
How do I choose the right size? +
Visit our sizing guide page to learn more about sizing. If you’re between sizes or unsure, reach out before ordering — we’re happy to help you choose the best fit for your dog.
Can BioThane® get wet? +
Yes — BioThane® is fully waterproof and made for muddy trails, rainy walks, dock diving, and everyday adventure. It won’t absorb water, hold odor, or stay soggy like traditional materials.
Still Need Help?
Not sure what size, style, or product is right for your dog? Reach out before ordering and we’ll help you get it right.
Contact Us →We love it so much! It’s so durable and my dogs are in love with it! I’m so happy we have something to play tug with that’s not rope or string!
Thanks, Emma! We’re happy the Mystery Tug is holding up well and giving your dogs a tug option they’re excited about. We appreciate you sharing the photo, too!
I got one for a friend’s puppy. He is 4 or 5 months old and loves it. This should be perfect for building his drive and helping create it to be productive. It feels like great quality and it seems like it’s the perfect size for him.
Thanks so much for the thoughtful review! I’m glad to hear the puppy is loving it and that the size and quality of the Mystery Tug feel just right for him. Really appreciate your support, and I hope it helps make lots of fun training and play sessions ahead!
Bolder k9 knows us well, we won the tug face Tuesday giveaway and they sent us the perfect tug! Rivers colors have been orange and black and they sent us an orange foam ball with black biothane.
Thanks so much, and congrats again on the giveaway win! I’m so glad the Mystery Tug ended up being a perfect match for River with those orange and black colors. Really appreciate you sharing and hope it brings lots of fun play sessions!
We LOVE this tug! Comparable to other brands this one has by far been my favorite tug! The sewn biothane is perfect because I don’t have to worry about screws or anything falling off and the foam balls are great! I think we’re going to order several more! Love the chuck it ball options as well 🙌🏼
Thank you so much for the amazing feedback! We love hearing that the Mystery Tug has become your favorite and that the sewn biothane and foam balls are a hit with your Shepherd crew. It truly means a lot that you’re planning to grab more—thanks for the support!
Totally love this, very happy with them!
Thank you so much! We're thrilled to hear you're loving your Mystery Tug and that you're so happy with it. We really appreciate your support and hope you enjoy it for a long time!
Loved these, he was immediately excited to play!
Thanks so much for your review! I’m so glad your dog was immediately excited to play with the Mystery Tug. It means a lot to hear these handmade tug toys made such a great first impression, and I truly appreciate your support!
My dog loves the toy. It is super durable and endless play in the backyard.
Thank you so much for your kind words! We’re thrilled to hear your pup is loving the Mystery Tug and getting so much backyard playtime out of it. It means a lot to know it’s holding up well—thanks again for sharing your experience!
Such a good quality tug and pretty color!
Thanks so much, Myrsini! We’re happy to hear you loved the quality and color of the Mystery Tug. We really appreciate you sharing the love and your support.
Kaia is absolutely obsessed with her new tugs! She won’t stay away from the pool when they’re out.
Thank you for leaving a review! We are so happy to hear that Kaia is completely obsessed with them! It sounds like they are a hit with her and we are glad to be a part of her fun in the pool. Thank you for choosing our Mystery Tug and we hope Kaia continues to enjoy playing with them!
